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Integrated solutions are increasingly sought out by businesses and consumers. This is seen in the rise of super apps, and their impact on everyday usage. In today's business world, siloed work is easily overcome with a suitable solution as users can seamlessly add and prioritise actionable tasks across integrated technology touchpoints, like Task by Zoho Mail.

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Besides simplifying IT and reducing employee spending for organisations, integrated solutions also deepen the personalisation factor for a better user experience. Now that Zoho Desk is equipped with auto-translation tools, customers can easily navigate support with few language barriers. This improves the support team's turnaround time and promotes better flow. Meet Zia, the AI-powered assistant for your business is also an important function in Zoho's ability to provide a frictionless experience. It unifies technology touchpoints to enhance employees' productivity so they can continue serving customers at a high level. Watch the recording of how Zia also improves Employee Experience (EX) with Zoho People Plus.

FEATURED STORY

2021: Our year in review

Between transformations, hurdles, growth, and new opportunities—2021 sure was eventful. We celebrated our 25th year milestone as a company, and also added several new products, brands, and valued partnerships.

Thank you 2021

At Zoho, we like to take time to reflect and celebrate all that the year offered. You can watch our 2021 retrospective here.

SUCCESS SPOTLIGHT

Customer Story

MAF Papua New Guinea

The world has many underserved communities that lack access to basic health care, education, safe water, or spiritual support. MAF Papua New Guinea helps improve these situations with their aviation work.

Zoho Desk has been instrumental in narrowing the communication gaps between MAF and their beneficiaries so that swift actions can be taken to dispatch help, and allow severe cases to receive support quickly amidst high ticket volumes. Read how MAF PNG uses Zoho Desk to stay informed and continue saving lives.

PRODUCT UPDATES

What's New

Desk

With 40+ new languages , Zoho Desk now provides proactive and reactive multilingual capabilities to provide a well-rounded customer support experience. So, whether you have regional support teams or not, you'll never run into language barriers anywhere in the buyer's journey.

Crm

Leverage our new client scripting function to extend and customise how users perceive sales data in CRM. Users can now experience an improved forecasting and reporting system, enhancements to Zia, omni-channel communication, and a few more exciting additions. Check out what’s new here!

Surevy

Zoho Survey’s new features include improved reporting, the ability to add timers and track respondents’ geolocation, and a new offline feedback collection app on. iOS and Android. The Zoho Survey and Zoho Recruit integration now allows users to reach out to their candidates and track their progress on every device.

Cliq

What if we told you that now you can listen to important messages, have meetings, compose messages with voice commands, and attend calls—all on the go? Get Zoho Cliq for CarPlay , and you can do all this and so much more to stay on top of your work without taking your hands off the wheel.

Backstage

Manage your virtual trade shows with Zoho Backstage. You can now add more breadth to your regular virtual events and maximize your ROI by giving sponsors and exhibitors an online space to reach attendees.

Bigin

The new Bigin Premier edition comes with some of our most requested features, such as Advanced Workflows, Stage Transition Rules, Multicurrency, and Custom Lookup Fields. Head over to our Community to read more about our newest edition.

Mail

Say hello to the all-new Tasks by Zoho Mail—an enterprise-ready task management application that helps you create and assign tasks. Set priorities and use a kanban view to visualise task movements, or organize and track work that resides in other Zoho applications.

Our Webinars & Seminars

What's New at Zoho

16 February 2022

Register here

Creating An Amazing Employee Experience With People Plus & Zia

Watch Recording

Introducing New Solutions by Zoho in 2021 (Vietnamese)

Watch Recording

A Hybrid Workplace For Remote Workforce (Bahasa Indonesia)

Watch Recording

Introducing New Solutions by Zoho in 2021 (Thai)

Watch Recording

LEARN WITH US

scheduling app Icon

Looking for an appointment scheduling app? See this list of terms.

Plan icon

Sridhar Vembu shares his 3-point plan for building a lasting brand.

Bussniess Icon

Praval Singh explains why businesses should prioritize long-term focus while building capital.

System

Ali Shabdar briefs us on how low-code platforms can help businesses cut down on time and IT costs.

integrations icon

Gibu Mathew shares how software integrations can simplify your IT and reduce employee spending

ACKNOWLEDGEMENTS

Industry recognition

Zoho Creator has been recognized as a Strong Performer in the Forrester Wave™: Low-Code Development Platforms For Professional Developers,

Q4 2021.

Based on solid customer growth and momentum, we were featured on Nucleus Research's Hot Companies To Watch In 2022 for another consecutive year.

Zoho Notebook is delighted to be a part of the 9 Great Apps For Your New 2021 Android Device list by The Verge.

Over to you...

Have something on your mind about our products? Don't hesitate to hit reply and let us know. You can also reach out to us on Facebook or LinkedIn!

And that's it for 2021! We've all had to realign and make transitions to fill the gaps that these uncertain times have left us with. Here's to celebrating all that you and we collectively achieved and overcame over the last 12 months. We're looking forward to a brighter year with all of you!

Until next time,

Nicholas Koh at Zoho

Zoho

105 Cecil Street, #10-04, The Octagon,

Singapore - 069534

Phone : +65 67231040 (Sales)

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