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| | It's the time of the year to look back, celebrate, and welcome fresh starts. While 2021 offered challenges for everyone, we got through it with courage and persistence. Here's to celebrating all that 2021 was, and looking forward to a new year full of potential! | | | | | | |
| | | | | | | | Updates to Zoho CRM, Mail, and Cliq | | | | | | | | | |
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| Of transformations, hurdles, growth, and new opportunities—2021 sure was eventful. This year, we've added several new products, brands, and valued partnerships to the company. At Zoho, we like to take time to reflect and celebrate all that the year offered. | | You can watch our 2021 retrospective here. | | |
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| | | Keeping with our belief in transnational localism, we’ve extended our footprint in MENA, and we’re very proud to announce the opening of our new office in Jeddah, KSA. We’re looking forward to nurturing local talent and hiring more people there, as the office grows! | | | | | |
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| We recently set up a new office at the historic Saengerhalle building. Twenty people currently work at the new office, and we plan to expand the New Braunfels workforce to more than 100 people in the next couple of years. | | | | | | |
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 | | Zoho CRM’s Winter ’21 update brings you new features, like client scripting, an improved forecasting and reporting system, enhancements to Zia, omni-channel communication, and a few more exciting additions. Check out what’s new here! | | | | |  | | What if we told you that now you can listen to important messages, have meetings, send messages, and attend calls—all on the go? Get Zoho Cliq for CarPlay, and you can do all this and so much more, to stay on top of your work without taking your hands off the wheel. | | | | | |
 | | With 40+ new languages, Zoho Desk now provides proactive and reactive multilingual capabilities to provide a well-rounded customer support experience. So, whether you have regional support teams or not, you'll never run into language barriers anywhere in the buyer's journey. | | | | |  | | The new Bigin Premier edition comes with some of our most requested features, such as Advanced Workflows, Stage Transition Rules, Multicurrency, and Custom Lookup Fields. Head over to our Community to read more about our newest edition. | | | | | |
 | | Say hello to the all-new Tasks by Zoho Mail—an enterprise-ready task management application that helps you create and assign tasks, set priorities, choose the view of your choice, and organize and track your work. | | | | |  | | Manage your virtual trade shows with Zoho Backstage. You can now add more breadth to your regular virtual events and maximize your ROI by giving sponsors and exhibitors an online space to reach attendees. | | | | | |
 Zoho Survey’s new features include the ability to add timers and track respondents’ geolocation to ensure data validity, improved reporting, and a new offline feedback collection app on iOS and Android. The Zoho Survey and Zoho Recruit integration now allows users to reach out to their candidates and track their progress on every device. | | | |
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| | | Are you looking for an appointment scheduling app? Familiarize yourself with this list of terms. | | | | |
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| Over to you... | | | Have something on your mind about our products? Don't hesitate to hit reply and let us know. You can also reach out to us on Twitter or LinkedIn! | | | And that's it for 2021! We've all had to realign and make transitions to fill the gaps that these uncertain times have left us with. Here's to celebrating all that you and we collectively achieved and overcame over the last 12 months. We're looking forward to a brighter year with all of you! | | | Until next time, Shraddha at Zoho | | |
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