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Making a permanent impact

A decade ago we opened an office for six people in the rural Indian town of Tenkasi. Today, that Tenkasi office has nearly 500 employees, and a recent study has shown that our presence in the area over the years has benefited the local community a few different ways. Get the full story below, as well as other releases, resources, and newsworthy updates from us this past month.

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The long-term impact of our rural investment

Product updates to SalesIQ, OneAuth, and more

Learning about our approach to SaaS

Industry highlights


10 years of our rural impact: a study

For over a year we've featured stories in Zoho Buzz about leveraging current technologies to support rural economies. We've supported that assertion by opening several offices across the globe in communities outside of urban centers, with plans to greatly expand these efforts with 100 new offices in the next few years. However, we didn't initiate this strategy last year—world events in 2020 only further accelerated our vision and reinforced our convictions. We've said in the past that software can be built anywhere and our own efforts began over a decade ago with our Tenkasi office.

Rural Impact

A recent study conducted by the Economix Consulting Group (ECG) revealed that, as a result of our decade of presence, the Tenkasi community has seen a drastic improvement in its economic welfare and stability. The study also showed positive results in education and empowerment of women.

In an interview with YourStory, Zoho's CEO, Sridhar Vembu, explains some of the decisions that went into establishing and expanding the Tenkasi office, as well as how the ECG study validated our rural development approach. You should also check out this IndustryWired article, which provides a useful summary of the study's key takeaways.

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Want to access a full report on the study's findings? Head to our rural revival page to download a copy.


What's new

Zoho OneAuth

Zoho OneAuth has been reimagined with a host of new features, including password-less sign-in, a one-time password (OTP) authenticator for non-Zoho accounts, and easy recovery modes. Secure all your online accounts with just one app!

Zoho SalesIQ

With Zoho SalesIQ 2.0, the app has expanded from live chat software to include customer engagement and analytics. This release includes helpful features for you to better support and engage with customers, including an NLP-driven chatbot, a resource library for articles and FAQs, developer tools, and more.

Zoho Marketplace

Zoho Marketplace has begun offering featured extensions from our integration partners each quarter. Find ready-to-use extensions that make using your Zoho products even easier, add functionalities or enhancements that you've always wanted, and more. Take a look—there might just be an integration that's perfect for your needs!

Zoho Recruit

Introducing Custom Portals in Zoho Recruit. Create and customize portals for different hiring needs. Administrators can now extend Recruit access to their clients, contacts, and candidates. A portal user can then access modules and some of their associated data, such as job openings, candidates, and interviews, that are present inside Zoho Recruit.

Zoho Voice

Zoho Voice is now integrated with Zoho Telephony allowing you to handle calls directly from any Zoho app you use. Import your agents from Zoho One, CRM, Desk, Recruit, or any other Zoho app into Zoho Voice, and then configure calls for those users so they can make and receive calls directly from the respective apps.

Zoho Calendar

We’re happy to unveil the redesigned Zoho Calendar, a unified calendar that makes scheduling across all Zoho apps easier. In this update, Zoho Calendar received an interface overhaul, as well as new features like resource blocking and advanced search.


Learn with us

Transnational localism - a small town approach to staffing up

'Labor of love': Tech company swaps plans for glossy Del Valle campus for verdant working farm

Harnessing the unlimited power of the hybrid workplace for your business

We do not sell, customers purchase - Raju Vegesna reflects on 25 years of Zoho


Industry recognition

  • Zoho recognized in The Forrester Wave for the first time, with Zoho CRM being named a "Contender" in The Forrester Wave: Sales Force Automation, Q2 2021 report
  • Zoho CRM named a "Leader" in Nucleus Research's CRM Technology Value Matrix, 2021 report
  • Zoho Recruit ranks in “Top 8 Staffing Agency Software Solutions” by SoftwareSelect Reviews

Over to you...

Whether it's new features, new products, or a refinement to our current offerings, we're always looking for ways to improve. Want to share your opinion about how we're doing? You only have to hit Reply. We'll share your feedback with the appropriate teams, or chat with you further to see how we can meet your needs. We hope to hear from you soon!

Until next time,

Nick and Prachi at Zoho

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