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Optimise your customer's journey with our latest updates

Creating a memorable experience for your customers is no easy feat. There are a multitude of touchpoints and interactions that a business must optimise before, during, and after a purchase. Between these interactions, brands will need to harness analytics and transform them into actionable insights.

The new Zoho Campaigns 2.0 mobile version helps brands execute a more holistic marketing tactic from a mobile device. In addition, users can now tap into AI capabilities to quickly obtain email marketing KPIs.

During points of sale, turnaround time for payment collection can be shortened with the new Zoho Sign integration for Zoho Checkout. Users can now sign documents and collect payments in a single workflow. With proper integration, these processes can be easily communicated to your CX team using Zoho Cliq's new message scheduling capability. As brands analyse data collected across touchpoints, insights should be shared with their CRM. Recently, Zoho CRM topped the CRM Watchlist Award 2022 with distinction, and was also named as a leader in the CRM Technology Value Matrix 2022 by Nucleus Research.

In this issue, we talk about:

Launching WorkDrive 3.0

Introducing Campaigns mobile 2.0

New product updates

Awards and recognitions


Launching WorkDrive 3.0

We're unboxing some exciting WorkDrive features to help you access, collaborate on, and optimize your data from any location. Using WorkDrive APIs, you can now integrate WorkDrive with your other business apps to streamline data flow across your company. With the new enhancements in Team Folders, you can pin important folders for quick access. And there's a lot more in store!


Take your work anywhere with Zoho Campaigns for mobile

If you manage your team's email marketing activities, you know how often important messages arrive while you're out of the office. That's why it's crucial to be fully operational from your mobile device.

At Zoho Campaigns, we want to make it easier for you to work on the go. Our all-new mobile app empowers you to import contact lists, create and send campaigns, and track campaign performance from any location. We've rebuilt the app from the ground up for better accessibility, privacy, and usability. Everything you do at your desk is now possible on your smart phone!



What's new


We've officially released peer-to-peer remote connectivity for Mac devices on shared networks. When multiple Mac devices connect to a network, a direct peer-to-peer connection is automatically established. This minimizes latency and improves the efficiency of remote work.


Zoho Sign now readily integrates with Zoho Checkout. Users can collect digital signatures and get paid instantly through their favourite payment gateways, such as PayPal, Razorpay, and much more!


Zoho Cliq has introduced the Schedule Messages feature, which helps globally connected teams to collaborate asynchronously. You can now schedule a message to be sent at an ideal time for the recipient. Check it out now!


The all-new Webhook integration for Zoho Vault makes password management a lot safer with instant security alerts. Using Vault's webhooks, you can notify admins via Cliq, Slack, or other channels when a user deletes an enterprise password or folder, or performs any sensitive action in Vault—and do much more.

Industry recognition


  • Zoho CRM (Customisations): In this CRM webinar, we share a few best practices to help customise your CRM experience for a highly successful CX approach. You will learn how to automate important tasks and standardise your sales process for a consistent and personalised customer experience.
  • Zoho Cliq: We recently conducted a developer platform webinar on connections and extensions for all our low-code enthusiasts. As a sequel, we have an upcoming webinar on the 25th of May, 2022, where you can learn about webhooks, and ways to use Catalyst to create and manage serverless integrations for Cliq.
  • Bigin by Zoho CRM: Learn how Eduvisors increased their student conversion rate by 25-30% with Bigin.
  • Zoho Bookings: Read how a 360° women's healthcare clinic automated their five crucial scheduling requirements with Zoho Bookings.


Resources to help you


Check out how Zoho SalesIQ played an integral role in improving customer service for the multinational automotive giant, Mahindra & Mahindra.


Hyther Nizam, Zoho's Director of Technology, shares a few tips on improving customer experience .


Leveraging the full potential of marketing automation can be simple and smooth when you follow these do's and don'ts.

Over to you...

Connect with us to chat about what else you'd like to see from Zoho. You can also reach out to us on Facebook or LinkedIn. We're looking forward to hearing from you!

Until next time,

Nicholas Koh at Zoho


105 Cecil Street, #10-04, The Octagon,

Singapore - 069534

Phone : +65 67231040 (Sales)

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